Global Senior Manager, Enterprise Client Services

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Payoneer’s mission is to empower businesses to go beyond – beyond borders, limits and expectations. In today’s digital world, Payoneer enables any business of any size from anywhere to access new economic opportunities by making it possible to transact as easily globally as they do locally.

Payoneer’s digital payments platform streamlines global commerce for millions of small businesses, marketplaces and enterprises from over 200 countries and territories.  Leveraging robust technology, compliance, operations and banking infrastructure, Payoneer delivers a suite of services that includes cross-border payments, working capital, tax solutions and risk management.  Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the world’s leading brands like Airbnb, Amazon, Google and Upwork, Payoneer makes global commerce easy and secure.

The Enterprise Client Services Senior Manageroversees and supports Payoneer’s business units on the day-to-day services and operational tasks – and works in tandem with other teams – to resolve issues on behalf of the clients. The Enterprise Client Services Senior Manager's daily activities involve leading the Global ECS team, launching and ramping up new clients, addressing payment related inquiries, and providing support on additional offerings and special projects. The role requires strong initiative, solid written/verbal communication skills, relationship management expertise, unwavering attention to detail, marketing know-how, managerial & client facing experience and an overall commitment to excellence. You ideally have a proven track record of servicing large corporations, building and scaling teams, account management experience, familiarity with technology products and services, an understanding of international clients, and a willingness to travel and work extended hours when needed

This role will be based in our New York, NY office on a hybrid reporting basis 2+ days per week

What you’ll do:

• Lead a global ECS team, consisting of members in APAC, The Middle East & the US.
• Be the first point of contact for our clients and assist with all technical aspects involved related to their use of Payoneer’s products.
• Take a full ownership over inquires coming from the clients via Salesforce queues, phone and email, as well as web-based conference & demonstration tools.
• Be responsible for team performance, including productivity, quality, and overall adherence to committed SLAs.
• Serve as a liaison between the client and all internal teams ranging from compliance, risk, operations, funding & R&D.
• Raise flags on outstanding issues and potential opportunities related to upscales or new projects.
• Act as a strategic partner to the GTM teams, representing ECS in client facing meetings and day-to-day interactions.

What we’re looking for:

• Experience with building & scaling corporate teams
• Management experience with tenured reps. Ability to manage remote international teams
• 5-7 years’ experience in a client-facing role either in a technology firm or in a financial institution 
• Ability to work with all teams, including sales, finance, marketing, risk, and compliance 
• Willingness to take full ownership of client relationships to answer questions and resolve issues 
• Excellent written, verbal & presentation skills; in-person, over the phone or online
• Firm grasp of how the web works, networking, and software products 
• Proficiency with CRM systems, with working knowledge of Salesforce
• Ability to perform under high pressure 
• High level thinking with a strategic business orientated mindset
• Ability to generate and host strong presentations
• Creative, independent problem solver 
• Working extended hours if needed.

Not required but preferred:

• Familiarity with card schemes 
• Familiarity with the workings of international money transfers such as wires, global bank transfers, and SWIFT 
• Experience working in Salesforce
• Experience working in a global company
• Hebrew or additional language skills

What we offer:

• Outstanding medical, dental, and vision insurance (individual plan 100% covered) and FSA
• 401K with employer match
• Fitness/Wellness reimbursement 
• Generous PTO, paid holidays, and parental leave
• Learning and development opportunities
• Flexible work from home schedule
• Volunteer activities
• Fun office culture with supportive leadership

Join the Payoneer Family - check out Our Valuesand apply today!

Payoneer is committed to fostering a diverse and inclusive workplace. Payoneer is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you are interested in applying for employment with Payoneer and need special assistance or an accommodation to use our website or to apply for a position, please email RecruitmentUS@payoneer.com. Determinations on requests for reasonable accommodation are made on a case-by-case basis.

In accordance with New York City Law, below is the annual base salary range for this position. Actual annual base salary is based on, but not limited to: experience, education, professional licenses, location and business needs. The position is eligible for health insurance, disability insurance, life insurance, 401k plan, paid-time off, and sick (and where applicable safe) leave. This position is also eligible for a discretionary year-end bonus.

The annual base salary range for this position is: $100,000 - $150,000.

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