Are you keen to work somewhere that’s stimulating and friendly with countless opportunities for growth and plenty of freedom to make a real impact? This could be the place for you!

We are looking for a Dutch speaking Customer Support Associate at INSHUR. Based in or around Brighton, you’ll be working on re-inventing insurance in exciting markets across multiple territories, including the UK, New York and Netherlands, and new European countries and US states as we expand. We are based in sunny Brighton (sea, chips and seagulls included) and we split our working between home and the office (hybrid working) which typically includes working from our Brighton office. We prefer getting together for workshops, events, and certain meetings, but understand that this isn't always possible for everyone. So, just like our product, we are flexible.

Reporting to the Customer Operations Manager, you'll be joining a friendly team of 14 who believe in delivering a world-class service experience to differentiate INSHUR from your average Insurance company and making a real difference to our customer's lives.

What you'll do

As our Customer Support Associate, you will provide our customers with insurance and technical support directly via phone, email and chat. This role is key to INSHUR’s growth and ensures the best possible experience for our customers.

We don’t have a checklist of skills - our hiring process is much more around aptitude and passion so don’t worry if you’ve not used a particular tool or checked off all the skills and experience listed below.

That said, below is a guideline of skills for you to take a look at that we think would make you successful in this role:

• Handle inbound calls, chat and email from our existing customers on a range of insurance-related queries
• Respond to all customers in a timely, efficient, polite and professional manner
• Adhere to the Customer Support Team's SLAs and KPI's
• You will ensure customer satisfaction by making our customers feel like they’re dealing with a person – not an insurer
• Have a thorough understanding of our products and use this to help answer our customer's queries
• Accurately log all information on customer policies and our in-house systems
• Assist in processing renewals, mid-term adjustments and cancellations on existing insurance policies
• Identify ways to improve our customer journey, using your initiative to suggest effective solutions
• Undertake other administrative tasks as may be deemed necessary from time to time and provide cover for other members of staff
• Play an integral part of a growing team with the aim of continuing our international success