API Support Engineer
Created:
Jul 19, 2023, 9:52 PM
Location
Philippines
Organization
Description
About The Position
Guesty’s property management software provides property managers and management companies a solution to simplify the complex operational needs of short-term rentals. With Guesty, users can manage listings from online travel agencies including Airbnb, Booking.com, Expedia, and TripAdvisor, and utilize the company’s guest-centric tools including Unified Inbox, Automation Tools, 24/7 Guest Communication Services, Payment Processing, and more.
We are Guesty's support team. As a team of experts, we provide support to our users around the world. Guesty is looking for an ambitious, tech-savvy, support engineer to resolve customer issues and master Guesty’s APIs.
Responsibilities
As an API Support Engineer, you’ll:
- You’ll help solve technical questions related to Guesty’s APIs, webhooks, 3rd party integrations, as well as new feature complexities.
- Investigate and resolve customer requests and queries through the use of varied ticketing, content and task management tools.
- Perform large and small API tasks requested by account users.
- Lead personal/team projects such as creating internal tools, processes and internal knowledge base articles meant to improve our solve time and client satisfaction.
- Escalate to and resolve issues with the Product and Engineering teams by completing bug reports.
Requirements
- Experience with Postman, Chrome DevTools or any equivalent.
- REST API knowledge
- 2+ years prior experience in tech support in a product tech company including writing/reading simple scripts.
- Strong attention to detail.
- Excellent interpersonal skills.
- Experience with SQL or NoSQL databases.
- Excellent written and verbal communication with a high typing speed.
- Strong problem-solving skills especially with complex technical problems.
- Ability to test on the web, desktop and mobile platforms with ease.
- A demonstrated track record of providing prompt and compassionate customer care, using your well-rounded technical and analytical skills.
- Open to work at night and in shifting schedules
Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.