The Customer Success Manager will be responsible for building and maintaining relationships with Bizzabo customers supporting a range of use cases across your book of business. You will work closely with our customers, working across multiple industries, use cases, & stakeholders. The Customer Success Manager is a strategic, customer centric, and results-driven individual who is ambitious, experienced, and interested in mastering strategic relationships with their customers. This is an exciting and dynamic role that will help build relationships with customers and will fuel event success, retention, growth, renewals, and advocacy. 

You’ll serve as a trusted advisor, helping customers drive adoption, advocate for their needs, find value in their investment with Bizzabo, and aid in growing the partnership. You will have an integral position within Bizzabo, working closely with Account Management, Solutions & Sales Engineering, Product, Support, and Services to ensure your customers’ success, ultimately securing renewals and driving growth. You are highly motivated to drive forward movement and possess a strong intellectual curiosity. 

This is likely a role you are pursuing after spending a few years within a customer success or account management function within several organizations. The ideal candidate will have customer-facing SaaS customer success, account management, or tech consultant experience, and is excited about diving into or expanding upon their knowledge of the events industry. This opportunity is ideal for those who either want to continue growing and progressing within a customer success organization and those who are passionate about building and cultivating relationships with their customers.

Bizzabo powers immersive in-person, virtual, and hybrid experiences. The Bizzabo Event Experience OS is a data-rich open platform that allows Event Experience Leaders to manage events, engage audiences, activate communities, and deliver powerful business outcomes — while keeping attendee data private and secure. Bizzabo powers the events of world-leading brands — from Fortune 100 enterprise organizations and financial institutions to creative agencies and scaling tech companies. Bizzabo was founded in 2011 by Boaz Katz, Alon Alroy, and Eran Ben-Shushan, and is headquartered in New York and Tel Aviv.