Professional Services Consultant
Created:
Jul 19, 2023, 9:48 PM
Location
Lisbon, Portugal
Organization
Description
About The Position
Guesty is the industry-leader Vacation-Rental Property Management Software, designed to help property management companies in the short-term rental industry run their business easily by providing an end-to-end solution to all their daily needs. With Guesty, users can manage their listings across multiple websites (such as Airbnb, Booking.com, Expedia, and more), sync all their calendars, manage staff, and more.
We are seeking a skilled and motivated individual to join our professional Services Department as a Professional Services Consultant. In this role, you will have the opportunity to work remotely from anywhere in Portugal, providing exceptional services to our clients in their early customer journey. You will collaborate closely with other team members to deliver high-quality solutions and contribute to the success of our department and our customers implementation projects.
Responsibilities
- Own the Guesty platform and customer onboarding process - including system configuration, user training, best practices and customer relationship management
- Configure/Optimize account settings based on specific client needs
- Utilize your expertise to deliver outstanding services to our clients remotely
- Deliver product training sessions (via video) to customers
- Participate in project planning, implementation, and delivery, ensuring adherence to timelines and client requirements
- Contribute to process improvement initiatives by identifying areas for enhancement and suggesting practical solutions
- Communicate effectively with clients and internal stakeholders, providing updates, gathering requirements, and addressing concerns
- Prepare and deliver reports, documentation, and presentations as needed
- Gather customer feedback to communicate it to the Product teams
- Collaborate with cross-functional teams to ensure seamless service delivery and client satisfaction
- Continuously update project status, milestones, and deliverables in project management systems
Requirements
Professional Services/Customer Success Experience
Extremely organized individual with the ability to manage multiple accounts in parallel
Proven ability to work independently and deliver high-quality results as an individual contributor
Excellent written and verbal communication skills in English
Customer-focused mindset with a dedication to delivering exceptional service
Strong organizational and time management skills, with the ability to prioritize tasks effectively
Ability to adapt to a fast-paced, remote work environment and manage multiple projects simultaneously
Eager and quick to learn new products and technologies
Familiarity with the Short-term or Vacation rental market - a plus
Friendly, patient, and professional demeanor
SalesForce, Jira software experience - a plus
Portuguese, French or Spanish speaker - a plus
We are committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified candidates, regardless of race, gender, age, religion, sexual orientation, or disability. If you are interested in this remote role, please submit your application, and we will be in touch.
Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.