Account Manager

Managing a portfolio of existing customer accounts to achieve long-term success. Developing positive relationships and handling customers’ needs to ensure high levels of customer retention. Meet revenue targets from upsells and new business. 

Specific accountabilities: 

• Maintain contact with customers in person, by phone, by email and through online meetings in accordance with a plan to maintain customer satisfaction and ultimately retention
• Engage and convert new business opportunities/leads 
• Develop leads and identify new market opportunities for existing clients
• Develop strong product knowledge on all our products and other general market information of interest or value to customers
• Conduct product demonstrations to customers or potential customers
• Acquire a thorough understanding of the needs and requirements of key accounts and expand the relationships by continuously proposing solutions that meet their objectives
• Work collaboratively as a member of the team to ensure targets and objectives are met
• Ensure disciplined use of CRM and other sales tools to facilitate opportunity management, accurate forecasting, account planning and ensure customer relationship information remains up to date
• Attend industry events and develop professional relationships on behalf of the Company 
• Provide insights and feedback, based on customer expectations, to aid in the development of new ideas, products and solutions in consultation with Management and the Technical team
• Negotiating contracts and agreements
• Prepare regular reports and analyses of existing business achievements, opportunities and targets to present to Management on a regular basis
• Coordinate resources to meet client objectives and issues

In addition to the accountabilities outlined above, you are also required to perform such other duties as may be directed by your Manager provided these are within your competency or training.