Are you keen to work somewhere that’s stimulating and friendly, with loads of opportunities for growth and plenty of freedom to make a real impact? This could be the place for you!

We are looking for aJunior Customer Support Representative to join us at INSHUR; we are based in sunny Brighton (sea, chips and seagulls included) and we split our working between home and the office (hybrid working) which typically includes working from our Brighton office at least a few days a week.

You’ll be working on re-inventing insurance in exciting markets across multiple territories including the UK, US and the Netherlands, and new European countries as we expand.

Reporting to the Customer Support Team Lead you'll be joining a friendly team of 16 who believe in delivering a world-class service experience to differentiate INSHUR from your average Insurance company and making a real difference to our customer's lives.

We’ve got a great team in place and are proud of our culture (check out our Glassdoor reviews). We value high performance and care deeply about making INSHUR feel like a place where everyone is building something really special, that we can all be proud of, and doing it with talented colleagues.

What you'll do

As our Junior Customer Support Associate, you will provide our customers with insurance and technical support directly via phone, email and chat. This role is key to INSHUR’s growth and ensures the best possible experience for our customers.

We don’t have a definite checklist of skills - our hiring process is much more about aptitude and passion than ticking boxes. So don’t worry if you’ve not used a particular tool or checked off all the listed skills and experience.

That said, below is a guideline of skills that we think would make you successful in this role.

• Respond to all customers in a timely, efficient, polite and professional manner
• Handle inbound calls, chat and email from our existing customers on a range of insurance-related queries
• Adhere to the Customer Support Team's SLAs and KPI's
• You will ensure customer satisfaction by making our customers feel like they’re dealing with a person – not an insurer
• Undertake daily administrative tasks that help support our internal processes
• Assist in processing renewals, mid-term adjustments and cancellations on existing insurance policies
• Accurately log all information on customer policies and our in-house systems
• Play an integral part of a growing team with the aim of continuing our international success

We'd love to hear from you if you:

• Have at least one years of experience working within a high-performing customer support environment
• Fluent in English
• Excellent verbal and written communication skills
• Experience with customer-facing Knowledge Bases is an advantage
• You are able to multitask, set priorities and manage time effectively
• Team player with the motivation to go above and beyond for our customers
• The ability to adapt to a given situation without compromising standards

Your colleagues say you:

• Are passionate about delivering world-class customer support
• You’re a great team player and a brilliant communicator
• Growth mindset, open to new ideas, embrace feedback & coaching

What we offer

Our budget for this role is £22,000 and £24,000/year and we will take into account any previous experience and location of work when agreeing on the final offer.

We offer all our employees stock options and we will pay into your pension monthly. We've also built a benefits package that invests in our people’s long-term personal and professional growth and wellbeing. Here’s a sample of what this includes:

• 30 days of holiday annually in addition to bank holidays
• Private healthcare scheme for you and your family
• Life Insurance
• Up to 13 weeks of parental leave at full pay, regardless of your gender
• Flexible working hours
• Annual personal training allowance and regular learning opportunities

• Monthly flexible wellbeing allowance to help you stay healthy and productive

• Access to Employee Assistance Program

It goes without saying that we provide everyone with a laptop, monitor, top of the range kit, and any software you need.

About Us

INSHUR is the fastest-growing global provider of insurance for the on-demand economy, making coverage fair and accessible for drivers.

Cutting edge technology underpins our revolutionary offering for on demand drivers, keeping premiums affordable and delivering results for partners. With a focus on embedded insurance solutions, and complementary technology integrations for digital platform providers such as Uber and Amazon, we’ve been helping drivers stay on the road since 2016 through our data, technology and in-house expertise.

We completed our B1 funding as well as the acquisition of American Business Insurance in 2023. We have exciting plans to continue growing our portfolio and product lines and expand to new territories in the future.

As a global team of around 200 people based across the US, UK and the Netherlands, we value:

• Generosity, inclusivity, open-mindedness and diversity
• The delivery of great results and learning in the open
• Freedom to make long-term, high-impact decisions
• The wellbeing of our teammates and the people around us

And… Enjoying the ride!

Equal opportunities

We believe that having a diverse team where everyone can be their authentic self is the key to our success. We are passionate about equal opportunities and improving the tech industry for the better, so we encourage people from underrepresented backgrounds to apply. We don't discriminate based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability or age. Our offices, when open, are child-friendly, dog-friendly and fully wheelchair-accessible.

While this position is advertised as full-time, we are flexible on the specific arrangements for the right candidate and would be happy to discuss part-time, job-share or other flexible arrangements, if required. Let us know in your application if you have accessibility requirements for your interview and we will do our best to accommodate.