Personetics is an B2B2C Enterprise-Software Fintech start-up that is leading the Self-Driving Finance revolution in banking. We help banks deliver highly intelligent and personalized banking experiences to their retail customers across all digital channels. We’re pioneering establishing a new category of consumer banking based around data-driven personalization and customer engagement serving over 100 million bank customers worldwide.
Serve as the technical point of contact for Personetics SaaS customers
Monitor Personetics production and staging environment 24x7x365 to minimize or mitigate any service disruptions.
Integrate and collaborate with the DevOps & R&D teams in the production environment.
Ensure Personetics network and customers service meet its high standards and SLA
Develop and maintain NOC standard operating procedures and alerts.
Handle 1st Level Escalations via phone calls and emails
Perform initial triage to determine the severity of incidents, provide solutions, or escalate to other teams.
Monitoring Expert in an enterprise organization - Minimum of 3 years experience
Linux CLI experience - Minimum 3 years experience
Using scripting languages – Bash/Perl/Python etc. - Minimum 2 years experience
Work in Shifts 24x7 (8 hours a day)
Ability to assess faults, prioritize, respond, and escalate accordingly.
Strong troubleshooting skills - review and analyze logs
Understanding of network monitoring concepts and management tools.
Understanding TCP/IP networking stack, switches, routers, and firewalls
Excellent communication skills, both written and verbal
Capable of multi-tasking, good time management and prioritization of workload.
Kubernetes fundamentals - advantage
Microsoft Azure portal and tools - advantage
SQL fundamentals – advantage
