Employee Relations Manager

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Job title

Employee Relations Manager

Organization

TrueAccord

Description

Why TrueML?

TrueML is a mission-driven financial software company that aims to create better customer experiences for distressed borrowers. Consumers today want personal, digital-first experiences that align with their lifestyles, especially when it comes to managing finances. TrueML’s approach uses machine learning to engage each customer digitally and adjust strategies in real time in response to their interactions.

The TrueML team includes inspired data scientists, financial services industry experts and customer experience fanatics building technology to serve people in a way that recognizes their unique needs and preferences as human beings and endeavoring toward ensuring nobody gets locked out of the financial system.

The Opportunity:

We're looking for a stellar Employee Relations Manager that will facilitate and manage employee relations on behalf of TrueML and its family of companies.

Your role will provide consulting, expertise and mentorship to Leaders, HR staff, and employees on Employee Relations matters such as performance management, offboarding, policy management, grievance/investigations management, compliance and accommodation, in support of the centralized HR team model. You will partner with internal counsel to review employment laws, eligibility and application in the company. We're seeking someone with a high level of expertise in U.S Employment Legislation and practices with expertise in California legislation.

What You'll Do:

Develop and implement HR policies to satisfy legal requirements and ensuring the organization's treatment of employees is consistent with its core business values and objectives
Create and conduct training for employees that mitigate risk by expanding people management skills, ensuring employee relations best practices are followed and driving adherence to policies and procedures
Investigate workplace grievances and complaints
Act as the ER subject matter expert by partnering closely with multiple internal and external stakeholders to establish and drive Employee Relations in a timely and responsive manner.
Ensure timely resolution of grievances and complaints.
Research and explain laws and legal affairs concerning employment to managers, supervisors, and employees
Analyze department needs and develop risk management strategies that can improve employee satisfaction throughout the organization
Maintain good communication and positive relationships with employees to promote employee satisfaction
Collaborate with legal counsel and departments in preparation for, and participation in, negotiation on behalf of the organization
Manage review and compliance of various components of the organization to include employee handbook, labor laws, health/safety, PHI, etc.
Develop relationships with department leaders to promote employee satisfaction through good communication and efficient policy adherence
Performs other related duties as assigned

What We're Looking For:

Bachelor's degree in Employee Relations, Human Resources, or a related field is required.
5-7+ years of professional human resource administration, including four years in employee relations preferred OR equivalent through training, education, and other experience.
SHRM-CP or SHRM-SCP preferred
Employment law education and/or training highly preferred
Strong understanding of labor and employment law and employee relations
Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
Extensive conflict resolution skills
Excellent negotiating, consulting, influencing, collaboration and partnering abilities with business executives/leaders
Requires a high level of discretion due to the sensitive nature of activities
Demonstrated excellent verbal, written, and interpersonal communication skills with the ability to present and discuss complex information in a concise way that informs others and enhances understanding at all levels
Engaging and confident leader; acts with urgency and passion while remaining calm under pressure
Sound judgment, analytical, critical thinking skills; exercises discretion with demonstrated ability to develop creative and innovative solutions to organizational issues
Highly organized, collaborative and accountable, with the ability to prioritize and maintain a high level of productivity, effective communication and stellar internal customer service
High technical proficiency minimally with Microsoft suite; Google Suites highly preferred as our current business platform

Physical Considerations:

Prolonged periods sitting at a desk and working on a computer
Must be able to spend extended periods conversing via video and phone conversations
Must be able to lift up to 15 pounds at times

$110,000 - $120,000 a year

Salary Disclosure: This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience, and other relevant factors.

Benefits, Perks, and Culture

- Flexible work from home days, and everything you need to work remotely

- Unlimited PTO

- Medical/dental/vision insurance

- 401k through Charles Schwab with employer contribution matches

- Flexible Spending Account & Limited FSA

- Short + long term disability, company paid life insurance

- Family-friendly maternity and paternity leave

- Employee assistance program (EAP) via Claremont. Get free short-term counseling for mental health, free + discounted legal consultations, free financial consultations, access to work/life consultants, and more!

- Wellness Coach for you and 5 family members. Wellness Coach gives all TrueML employees access to 3000+ on-demand sessions about meditations, fitness, nutrition, and more!

- PerkSpot discount program. PerkSpot offers exclusive discounts to 900+ merchants nationwide, and has exclusive discounts up to 60% on hotels worldwide.

- Paid time off to do volunteer work in your community.

We are a dynamic group of people who are subject matter experts with a passion for change. Our teams are crafting solutions to big problems every day. If you’re looking for an opportunity to do impactful work, join TrueAccord and make a difference.

Our Dedication to Diversity & Inclusion

TrueML and TrueAccord are equal opportunity employers. We promote, value, and thrive with a diverse & inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

For California Applicants: we collect personal information for employment purposes. We do not sell personal information. Most of the information we have is provided to us by you and/or collected as part of the employment process. For more details on how we use, share, and delete personal information see our Privacy Policy.

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