The successful candidate gets stuff done. You will collect and record data, ensure all data entries and documents meet Sorbet’s Credit Policy and KYC Policy, and do so with consistently high production and low error rates. If information is missing from an application, you will be working with our customer success team to reach out to customers and gather the information required for them to complete their loan applications. And you’ll constantly be looking for ways to improve our processes and increase productivity over time.

• Become a subject matter expert in all operations processing functions
• Have expert knowledge of the Sorbet process, platforms, and data
• Meet individual performance objectives and collaborate with others to meet their performance objectives
• Individually meet department-specific services level (SLA)
• Understand decisions that can be made independently vs. those that require escalation
• Be able to synthesize ideas and present them
• Demonstrate effective communication with team members
• Build strong and productive cross-functional relationships

• Ability to put your head down and get work done
• Detail-oriented with strong organizational skills
• Strong communication skills and the ability to collaborate with stakeholders across different levels of the organization
• Fintech/ Start-up Experience is a plus